Privacy Policy

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This Privacy Policy describes how DirectFlats, having its principal place of business at Mumbai, Maharashtra, India ("Company", "we", "us", "our") collects, uses, stores, shares, and protects information obtained from users ("you", "your", "User") who access or use our website, services, or communicate with us via WhatsApp Business, SMS, email, or phone calls.

This Privacy Policy is published in compliance with the Information Technology Act, 2000 and the rules made thereunder.

1. Scope of Services

We provide services related to:

• Drafting of residential rental / leave & license agreements
• Coordination of e-stamp duty and government registration
• Scheduling doorstep biometric verification through authorized agents
• Delivery of registered agreements in digital and/or physical form

We are not a government authority, registrar office, broker, or legal advisor. We act only as a service facilitator.

2. Collection of Information

We may collect and process the following information:

2.1 Personal Information

• Name
• Mobile number
• Email address
• Residential and property address
• Property details related to the agreement

2.2 Identity & Compliance Information

• Aadhaar number (masked where possible)
• PAN card (if required for statutory purposes)
• Government-issued identity/address proofs

2.3 Communication Information

• WhatsApp messages, SMS, emails, and call logs related to service delivery
• Appointment confirmations and transactional notifications

2.4 Technical Information

• IP address
• Browser and device type
• Date, time, and pages visited (basic analytics only)

3. Purpose of Collection & Use

Your information is collected strictly for:

• Providing and completing rental agreement registration services
• Verifying identity and eligibility for services
• Scheduling and coordinating biometric verification
• Sending transactional updates and service notifications
• Customer support and grievance handling
• Legal, regulatory, and audit compliance

🚫 We do not sell or rent your personal data.

4. WhatsApp Business API & Messaging Consent

By providing your mobile number and opting in, you expressly consent to receive:

• Transactional WhatsApp messages
• Appointment reminders
• Status updates related to your service

WhatsApp Compliance Assurance:

• Messages are template-based and Meta-approved
• No unsolicited promotional messages are sent without explicit opt-in
• You may opt out anytime by replying "STOP" or contacting support

Transactional messages may still be sent if legally required.

5. Cookies & Tracking Technologies

We use minimal cookies to:

• Ensure website functionality
• Improve user experience
• Understand general usage patterns

🚫 We do not use invasive tracking, contact scraping, or device-level surveillance.

You may disable cookies through your browser settings; however, some website features may be affected.

6. Sharing of Information

We may share your information only when necessary, with:

• Government-authorized registration agents
• Biometric verification service providers
• Printing and courier partners
• Cloud hosting and IT infrastructure providers
• Law enforcement or regulatory authorities when required by law

All third parties are bound by confidentiality and data-protection obligations.

7. Data Security Measures

We implement reasonable and industry-standard security practices, including:

• Encrypted communication
• Restricted access controls
• Secure servers and infrastructure

8. Data Retention

• Personal data is retained only for as long as required to complete services or meet legal obligations
• Data may be anonymized or securely deleted thereafter

You may request deletion of your data, subject to statutory requirements.

9. User Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Withdraw consent for non-essential communications
• Request deletion of data (where legally permissible)

Requests can be made via email.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of such sites.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.

12. Access from Outside India

Our services are intended for users in India.

If accessed from outside India, users do so at their own risk and are responsible for compliance with local laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be posted on the website and may be communicated via email or WhatsApp.

15. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India.

Courts at Mumbai, Maharashtra shall have exclusive jurisdiction.